Kalpana Sharma is an AI and automation leader serving as Lead AI at HCLTech and an experienced Automation Architect across Agentic AI, Digital Workplace (DWP), and Data Center (DC) domains. She specializes in designing scalable, governance-driven AI and automation solutions that span both end-user computing and core infrastructure.
Kalpana leads strategic programs across global enterprises, driving adoption of Agentic Experience Exchange (AEX) platforms and enabling seamless integration with tools such as ServiceNow, iAutomate, and Ansible. Her expertise includes agent taxonomy design, prompt engineering, QA frameworks, and compliance measurement models to ensure enterprise-grade reliability of AI systems.
As an Automation Architect, she plays a key role in bridging DWP and DC operations through intelligent automation and AI-led orchestration, improving operational efficiency, service resilience, and cost optimization. Known for her structured enablement approach, Kalpana builds training programs, SOPs, and governance frameworks that accelerate enterprise-wide AI adoption with measurable business outcomes.